Customer Engagement Applications Engineer (Zeta)
KLA
Tainan City, Tainan City, Taiwan
Quality Assurance / Control
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description/Preferred Qualifications
Work closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support for the Zeta metrology system.
Responsibilities:
Technical Support: Assist field service engineers in resolving complex technical issues and provide high-level applications support for optical profilers applications. Being an expert, you’re able to work with the tool, setting up metrology recipes, performing measurements on samples, analyze the results and report in a clear way to customers.
Feasibility Studies: Evaluate new customer samples, collaborate with design engineering teams to develop optimal solutions, and prepare detailed reports within two weeks.
Customer Demonstrations: Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase performance and develop use cases to drive sales.
Experiment Design: Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha and beta testing, and support pilot tool adoption at customer facilities.
Recipe Development: Develop recipes to model complex optical applications and optimize tool performance.
Escalation Support: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.
Training: Create comprehensive technical training materials and conduct training sessions for KLA when requested. Transfer new production knowledge and application capabilities to the worldwide apps support team.
Collaboration: Work closely with engineering, sales, and marketing teams within KLA and customer engineers outside KLA. Work closely with the customer and relay the information to the division to support the roadmap and technology developments. Being able to build up a good customer relationship and getting insight on customer problems, will be key to be successful in your role.
Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus on Taiwan based customers.
Travel within Taiwan is required. Worldwide if necessary.
Minimum Qualifications
Educational Background: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.
Technical Expertise: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.
Training Experience: Previous experience in product training is beneficial.
Skill Set: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.
Interpersonal Skills: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.
Technical Acumen: Keen technical mind, attention to detail, positive drive, and commitment to achieving results.
Language Proficiency: Proficient in English with excellent communication skills.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description/Preferred Qualifications
Work closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support for the Zeta metrology system.
Responsibilities:
Technical Support: Assist field service engineers in resolving complex technical issues and provide high-level applications support for optical profilers applications. Being an expert, you’re able to work with the tool, setting up metrology recipes, performing measurements on samples, analyze the results and report in a clear way to customers.
Feasibility Studies: Evaluate new customer samples, collaborate with design engineering teams to develop optimal solutions, and prepare detailed reports within two weeks.
Customer Demonstrations: Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase performance and develop use cases to drive sales.
Experiment Design: Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha and beta testing, and support pilot tool adoption at customer facilities.
Recipe Development: Develop recipes to model complex optical applications and optimize tool performance.
Escalation Support: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.
Training: Create comprehensive technical training materials and conduct training sessions for KLA when requested. Transfer new production knowledge and application capabilities to the worldwide apps support team.
Collaboration: Work closely with engineering, sales, and marketing teams within KLA and customer engineers outside KLA. Work closely with the customer and relay the information to the division to support the roadmap and technology developments. Being able to build up a good customer relationship and getting insight on customer problems, will be key to be successful in your role.
Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus on Taiwan based customers.
Travel within Taiwan is required. Worldwide if necessary.
Minimum Qualifications
Educational Background: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.
Technical Expertise: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.
Training Experience: Previous experience in product training is beneficial.
Skill Set: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.
Interpersonal Skills: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.
Technical Acumen: Keen technical mind, attention to detail, positive drive, and commitment to achieving results.
Language Proficiency: Proficient in English with excellent communication skills.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
About the company
Company website•Semiconductor Manufacturing
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Visit us at: www.kla.com
Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.